Frequently Asked Questions

01. How long will it take for my order to be delivered?

Our delivery times depend on the product and inventory. Orders are usually delivered within 2–3 business days . During peak periods, it may take a little longer.

02. Can I track my order?

Yes! After shipping, you'll receive a track & trace code so you can track your order online.

03. Can I cancel my order?

You can cancel an order before it's shipped by contacting info@versieringverrassen.nl . If your order is already in transit, you can use our returns policy.

04. How does the return policy work?

You can return unused products within 14 days . Products must be in their original packaging and in good condition. Return shipping costs are your responsibility, unless the product was damaged or delivered incorrectly.

6. Can I exchange a product?

Yes, you can exchange the product as long as it's unused and in its original packaging with the price tag. Certain products, such as custom-made items, perishables, or discounted items, cannot be exchanged.